Let Us Answer Them!


Where is MOIR located?

Rue du Marché aux Poulets 32, 1000 Bruxelles, Belgium - just two streets from the Grand Place. Find us here

How long does the Explore The True You experience last?

How long does the Explore The True You experience last?

60 to 90 minutes

Is there an age requirement?

Yes; this event is suitable for ages 7+

Which languages is the experience available in?

The experience is available in French, Dutch and English

Is MOIR accessible for wheelchair users?

Yes! Please reach out to to discuss any assistance you may need

Is the show suitable for pregnant people?

The experience does not involve strenuous physical activity but does require visitors to be on their feet, moving around the space for approximately 60 to 90 minutes. We suggest discussing with  your healthcare professional if you are unsure

When should I arrive at MOIR?

Please arrive around 5-10 minutes before the start of your scheduled time slot. There is a lobby and bar area to wait until your experience begins

What happens if I arrive late?

We will try our best to accommodate but cannot guarantee entry if you do not arrive at the time indicated on your ticket. We will therefore ask you to wait until we can accommodate you; this may involve moving to a new timeslot or an entirely new date

From what age onwards do I not need to be accompanied by an adult?

From the age of 16 onwards

Will restrooms be available on site?


Do you offer lockers for jackets and bags?

Yes. We ask visitors to use our lockers to store personal items such as coats, scarves, hats and bags before the experience begins. The lockers are free of charge

Can I smoke or vape?

No. This is strictly prohibited

Can I take photos or record the experience?

You are free to take photos and videos throughout the experience, just not with a flash. Phones should be kept on silent. Professional equipment and tripods are not permitted

Can I eat or drink inside the experience?

 It is strictly prohibited to take food or drink into the experience

Will food and beverage be available for purchase?

Beverages are available in our MOIR Bar. Enjoy a coffee, soft or alcoholic beverage before and after the show (subject to opening hours). A food service is coming soon. It is strictly prohibited to take food or drink into the experience

Will there be strobe lights?

The experience does use strobe lights. If strobe lights affect you, please do let our Infiniteer staff know upon arrival

Is MOIR an indoor or outdoor venue?

MOIR is an indoor venue

Can I bring animals?

No, this event is not pet friendly although service animals are allowed

What are the prohibited items at the experience?

Flash photography, anything which may disturb other visitors, weapons, drugs and outside food & beverages


Can I purchase a ticket at the venue?

It is recommended that you buy tickets in advance here, tickets onsite will be dependent on availability. Please also note cash is unfortunately not accepted

What payment methods do you accept?

We accept Apple Pay, Google Pay, Visa, Mastercard and others (including Bancontact, UnionPay, Diners, JCB, Maestro, VPay, Alipay)

Where can I get tickets?

Here on the Fever website, app and at the venue

Are refunds allowed? What is the exchange policy?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. Refunds are not allowed under any circumstances.

Do I need to print my ticket?

No, please just have your tickets available on your phone

Can I transfer my tickets to another person?

Unfortunately we do not offer this service. Please contact us directly if you have any concerns at

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

We may be able to help reschedule or exchange your ticket to another date, time or ticket type that has not already sold out, with at least 48 hours’ notice. Please contact Fever's support team directly to help assist with your tickets

I can't find my ticket. Where can I find them?

In the purchase confirmation email Fever sent you. If you have the Fever app, they will be in the Tickets section. If you still can not find your ticket, please contact Fever’s support team

Do you offer a group discount?

For groups between 12 and 48 people, you can buy your tickets directly through the main page (select the ‘Group Bundle’ option when choosing your ticket type). For special requests or groups over 48, please complete the groups form here

Can I hire the venue for a private or company event?

Yes, please fill out our request form here

Is there a suggested dress code?

There is no specific dress code for the experience

Can I pay onsite with cash?

No, we only accept card on site