Questions?
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General
Rue du Marché aux Poulets 32, 1000 Bruxelles, Belgium - just two streets from the Grand Place. Find us here
How long does the Explore The True You experience last?
60 to 90 minutes
Yes; this event is suitable for ages 7+
The experience is currently available in French and English
Yes! Please reach out to hello@museumofinfiniterealities.com to discuss any assistance you may need
The experience does not involve strenuous physical activity but does require visitors to be on their feet, moving around the space for approximately 60 to 90 minutes. We suggest discussing with your healthcare professional if you are unsure
Please arrive around 5-10 minutes before the start of your scheduled time slot. There is a lobby and bar area to wait until your experience begins
We will try our best to accommodate but cannot guarantee entry if you do not arrive at the time indicated on your ticket. We will therefore ask you to wait until we can accommodate you; this may involve moving to a new timeslot or an entirely new date
From the age of 16 onwards
Yes!
Yes. We ask visitors to use our lockers to store personal items such as coats, scarves, hats and bags before the experience begins. The lockers are free of charge
No. This is strictly prohibited
You are free to take photos and videos throughout the experience, just not with a flash. Phones should be kept on silent. Professional equipment and tripods are not permitted
It is strictly prohibited to take food or drink into the experience
Beverages are available in our MOIR Bar. Enjoy a coffee, soft or alcoholic beverage before and after the show (subject to opening hours). A food service is coming soon. It is strictly prohibited to take food or drink into the experience
The experience does use strobe lights. If strobe lights affect you, please do let our Infiniteer staff know upon arrival
MOIR is an indoor venue
No, this event is not pet friendly although service animals are allowed
Flash photography, anything which may disturb other visitors, weapons, drugs and outside food & beverages
Tickets
It is recommended that you buy tickets in advance here, tickets onsite will be dependent on availability. Please also note cash is unfortunately not accepted
We accept Apple Pay, Google Pay, Visa, Mastercard and others (including Bancontact, UnionPay, Diners, JCB, Maestro, VPay, Alipay)
Here on the Fever website, app and at the venue
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. Refunds are not allowed under any circumstances.
No, please just have your tickets available on your phone
Unfortunately we do not offer this service. Please contact us directly if you have any concerns at hello@museumofinfiniterealities.com
We may be able to help reschedule or exchange your ticket to another date, time or ticket type that has not already sold out, with at least 48 hours’ notice. Please contact Fever's support team directly to help assist with your tickets
In the purchase confirmation email Fever sent you. If you have the Fever app, they will be in the Tickets section. If you still can not find your ticket, please contact Fever’s support team
For groups between 12 and 48 people, you can buy your tickets directly through the main page (select the ‘Group Bundle’ option when choosing your ticket type). For special requests or groups over 48, please complete the groups form here
Yes, please fill out our request form here
There is no specific dress code for the experience
No, we only accept card on site